Emergency Department Utilization

 The emergency department utilization (EDU) project began in 2018. The goal of the project is to ensure appropriate use of emergency department resources. Patients are identified by BCBSM for inclusion if they have three or more emergency department visits in a 3-month period and/or six or more emergency department visits in a 12-month period. TPA’s panel managers provide outreach to identified patients to connect them with their primary care physician. Follow up with patients is ongoing using admission, discharge, and transfer (ADT) alerts.